Shipping for retail customers is $5.95 for orders sent to New York State addresses, and $9.95 for all other orders shipped to the continental United States. If you are ordering from Alaska, Hawaii, Canada, or from abroad, please call 518-942-6671 after placing your order to request shipping prices.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We provide a 30-day money-back guarantee of satisfaction with our products. Before returning anything, please contact us to receive a Return Merchandise Authorization (RMA).
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please log into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.